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Information on the right of withdrawal for consumers regarding the delivery of digital content that is not delivered on a physical medium (e.g. e-book, software download)

Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of conclusion of the contract. In order to exercise your right of withdrawal, you must notify us ([Insert: name/company, address of the addressee of the revocation, telephone number, e-mail address and, if available, the fax number. You can also use the shortcode [woocommerce_en_disclaimer_address_data] for this purpose, and store the address in Settings DE.]) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) informing us of your decision to revoke this contract. You can use the attached model revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the date on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back)
– On [Insert: name/company name, address of the revocation addressee, e-mail address and, if available, fax number]:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notification)
– Date
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(*) Delete as applicable.

Exclusion or premature expiration of the right of withdrawal
The right of revocation does not apply to contracts for the delivery of digital content that are not ready-made and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely if we have only begun to execute the contract after you have given your express consent and at the same time confirmed your knowledge that you lose your right of revocation when we begin to perform the contract. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.